GUARANTEE

The LivingBetter product guarantee covers the following:
• Manufacturing errors in elements, glass and coatings during the guarantee period.

• Damage caused in transit reported to LivingBetter Aps not later than five days after delivery.

The guarantee on products supplied by Horn-Group ApS does not cover the following:
Faulty installation, including:
• Elements fitted neither horizontally or vertically, and elements, whose diagonal measurements are not equal.

• Elements not installed (fitted and secured) in accordance with the manufacturer’s instructions for wood or wood/aluminium.
  • Elements installed solely using PU foam.
  • Ordinary servicing, such as lubrication, minor smoothing and hinge adjustment.
• Replacement parts, such as hinges, locks, latches, sealing strips, etc., that have to be replaced due to wear and tear.
• Moisture on the insides of windowpanes not caused by faults in the glass but explained by inadequate ventilation.
  • Moisture on the outsides of windowpanes that normally occurs on low-emissivity glazing, as this is simply a sign that the glazing works as intended.
  • Delaminated panels: cracked panels will normally be an insurance issue.

Deadlines for claims:
• Any claim regarding transportation damage and scratches in glass shall be lodged immediately after delivery. Please send photographic evidence when making your claim.
• Any claim regarding dirt and foreign bodies inside the panel shall be reported within one year of delivery. Please send photographic evidence when making your claim.
• Other claims shall be lodged within ten years of the order date. This applies only to orders delivered after 1/9-2013.

• Faults and errors in connection with delivery shall be reported within five days of the delivery.

Maintenance and handing-over:

• Remove construction dust and debris from sealing strips and hinges/latches.
• Adjust opening window frames to ensure they open and close correctly.
• Adjust hinges and latches to ensure correct friction and movement.
• Lubricate moving parts (not frictional)) with an appropriate lubricant.
• Remedy installation damage to coating before handing-over.
• Maintain coating on a regular basis (depending on climate conditions). Chips and cracks shall be remedied without delay. Other surfaces shall be maintained as necessary and before weathering.
• Small resin deposits may appear on elements. In time, small drops of resin on the surface crystallise. Brush gently to remove. If necessary, dab with white spirit.
• When you have submitted your claim, we will send confirmation of receipt. Most claims are processed by an independent third party.
• If your claim is established as unfounded, LivingBetter reserves the right to charge claims costs.

NB:

You are advised kindly to check the delivery against the approved order confirmation note. An incorrect delivery is defined as a delivery in which there is a discrepancy between the product delivery and the order confirmation note.